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Why do vouchers take so long to process?

LiveTribe is a small company, and vouchers are all manually redeemed. This means members may have to wait longer to receive their vouchers. 

The pay off is that LiveTribe is Australian owned and operated, allowing us to understand our members on every level. 

 

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6 Comments

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    john6641

    6-8 weeks to redeem a voucher, totally absurd i suggest you lift your game as this is not acceptable under any circumstances.

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    theresahollis

    I agree I checked on my last Paypal redemption and it took less than 2 weeks - now I have to wait 6-8 weeks !!!!   when you can get an egift card in 3-15 days - not right !!!!!

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    Portia Walker

    totally agree with above statements, excuse of being a small company is ridiculous. It takes so long most people probably forget about it and don't follow up when its inevitably not received.

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    A. Winter

    On 12 Oct 18 I ordered a $50 PayPal voucher --- STILL NOT received on 5 Nov.! I really hope LiveTribe can do better really soon! I do like most of their surveys - much more interesting than those of others survey companies .... But I would like my voucher - took me all year to earn it!

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    stratman001

    I suspect this is a finance dept initiative driven by some little bean counter. No one needs 6-8 weeks to process rewards Paypal or otherwise unless they perceive it is in their interests to do so.r. When enough members are irritated by practices on this site they will vote with their feet and go elsewhere - I hope Livetribe are content with being a small company because my intuition tells me they arent going to get any bigger treating their members like mugs,

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    A. Winter

    Glad I'm not the only one to think this is taking too long! I get screened out a lot because I'm old, so it took me nearly a year to get enough points for the voucher. It never took this long to receive the rewards before..... Hope I get it before Xmas!

     

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