Follow

I would like to change my reward

If you have made a mistake or changed your mind about a redemption and contact us before it has been processed through our system (usually within 48 hours of the redemption order being made), we will generally be able cancel your order.

In the case that we are able to cancel an order for you, we will reinstate the points you had redeemed back to your account.

Once a points redemption order has been processed, no changes or cancellations are possible. We therefore encourage members to research the retailers they are planning to use their redeemed rewards with to ensure that the vouchers they choose are suitable for their needs.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

1 Comments

  • 0
    Avatar
    elizabeth.toplak

    Please can I change the reward for $50, I ordered a Giftpax card by mistake. Can I please change it to another award like paypal, because I can not do anything with the giftpax, I thought it is a gift card like coles or woolworths for shopping.

    the codewas05059c0941230c95263

    thank you 

    Elizabeth

Please sign in to leave a comment.
Powered by Zendesk